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Shipping & Delivery

Whether you're curious about tracking information, delivery times, or facing any issues related to the shipping process, this service is designed to provide you with accurate and timely answers.

How can I change the shipping address?

If you discover that you've entered an incorrect address after placing an order, please follow the steps outlined below:. 1. Begin by reviewing the time policy for address modification and checking the status of your order:. Address changes are only

How to track my order?

If you've recently made a purchase from Prints Avenue and are eager to monitor the progress of your order, you can easily stay informed by following these straightforward steps. Similar to many online retailers, Prints Avenue provides tracking servic

Where is my parcel?

In this article, Prints Avenue  will delve into the journey of a package, from the moment it's in the processing stage to its arrival at your doorstep. Understanding this process can illuminate the intricacies involved and offer valuable insights int

How to locate a missing package with a "Delivered" status?

1. Explore Potential Delivery Locations at Your Address:. If you can't locate your delivery at your doorstep, please consider the following areas based on your type of residence or location:. House:. Apartment Building:. Business:. Community Mailbox:

Why hasn't my order arrived within the specified time frame?

We acknowledge that occasional delays in delivery time may occur. Here are some common reasons why your package might experience delays of a few days:. 1. Processing Time: All the items in our store are custom-made, specifically for you. As a result,

What are the reasons for undeliverable packages?

Undeliverable packages can be a source of frustration for both customers and businesses. It is crucial to comprehend the reasons behind these undeliverable packages to enhance shipping processes, boost customer satisfaction, and reduce disruptions. I

What do I do if a part of my order is missing?

We recognize the frustration that can occur when you receive an incomplete order. We understand your current situation and aim to offer our support. To effectively address this matter, we suggest following these steps:. 1. Review your tracking confir

Why my package was returned to sender?

In the event that a delivery cannot be completed for any reason, the item will be sent back to the return address provided. There are several common factors that lead to items being returned to the sender, including:. 1. An invalid or incorrect addre

How long does it take to receive my order?

The estimated delivery time frame varies and is contingent upon your location and the chosen shipping method. The delivery time may fluctuate based on the manufacturer and the specific product type. You can refer to the table below for more detailed

How do I calculate shipping costs?

The shipping fee is a mandatory charge for all orders and can be reviewed on the Checkout page prior to finalizing your order. The shipping cost for items varies according to the product category, shipment method, and your selected shipping option. Y

Which countries do my order ship from?

Products will be manufactured and shipped from either America or Asia, depending on the specific items you've ordered. Be assured that, in our commitment to surpass our customers' expectations, our company has undertaken extensive research to select

Does Prints Avenue ship to my country?

Our top priority is delivering exceptional value and service to our customers. We are committed to expanding our services to meet the diverse needs of our customers and to consistently surpass their expectations worldwide. We apologize for any inconv

When will my order process and ship?

All the items available in our store are custom-made, designed specifically for you. As a result, the processing time may be slightly longer than usual. Here's a breakdown of our order processing and shipping times:. Processing Time:. All orders are

Why is my tracking number not working?

1. Delayed Tracking Information Updates. 2. Shipping and Carrier-Related Delays

How to use express shipping service?

Presently, Express Shipping is exclusively accessible for customers in the United States, the United Kingdom, Australia, and Canada. It's important to note that Express Shipping can be applied to almost all product categories. If you do not see the E

Why has my order tracking status not been updated?

It's not uncommon for tracking information to encounter delays or experience temporary gaps in updates, particularly during peak shipping periods or when unforeseen circumstances, like severe weather or transportation disruptions, come into play. Onc

What could be the reason for receiving two distinct tracking numbers for a single order?

If you've ever made an online purchase, you may have encountered a situation where you receive two separate tracking numbers for a single order. This can be confusing, leaving you with questions about why this happens. In this article, Prints Avenue

Why do my order doesn't arrive in the prescribed time frame?

Below, we've outlined some common reasons why your package might be delayed:. Processing Time: As all items in our store are made-to-order, they are produced specifically for you. Consequently, processing may take slightly longer than usual, particul

What to Do If Your Order Faces Delays?

1. Track Your Package: Utilize the provided tracking number to keep tabs on your shipment's progress. It might reveal any delays or the current status of your order. 2. Reach Out to Us: Contact Prints Avenue's customer support for updates and clarifi