Why do my order doesn't arrive in the prescribed time frame?Updated a year ago

Below, we've outlined some common reasons why your package might be delayed:

Processing Time: As all items in our store are made-to-order, they are produced specifically for you. Consequently, processing may take slightly longer than usual, particularly during peak seasons.

High Demand and Order Volume: During busy periods such as holidays or special promotions, online stores experience a surge in orders. This increased demand can overwhelm fulfillment centers and shipping carriers, leading to processing and delivery delays despite our best efforts.

Weather Conditions or Traffic: Inclement weather or heavy traffic, especially during holidays, can prolong delivery times.

Incorrect or Incomplete Address: Providing an inaccurate or incomplete address during order placement can result in delivery complications, causing delays or even return of the package to the retailer.

Improper Packaging: Proper packaging is crucial not only for product safety but also for the safety of personnel handling the package. If your package shows signs of damage, the courier may halt its transit. Rest assured, we have a Refund Policy to address such situations.

Customs Clearance: Shipments to/from certain countries may require special documentation. Failure to provide this documentation can result in prolonged transit times.

Import Taxes: Some countries impose import taxes or fees, which are not included in the price displayed on our website. Failure to pay these taxes may lead to delays or even return of the shipment.

Lost Package: If your tracking information hasn't been updated for over 10 days, your package may be considered lost. While this is unfortunate, you can initiate a claim procedure for a replacement or refund.

We hope this information provides clarity on potential delays in your package delivery. If you have any concerns, please don't hesitate to reach out to us.