How to track my order?Updated 2 years ago

If you've recently made a purchase from Prints Avenue and are eager to monitor the progress of your order, you can easily stay informed by following these straightforward steps. Similar to many online retailers, Prints Avenue provides tracking services to keep customers up-to-date about their packages.

Here are simple ways to track your order:

1. How to Find Your Tracking Number:

When your product has completed processing, we hand it over to the shipping courier. At this point, you will receive a shipping confirmation email containing your tracking number. Please check your order confirmation email for important order details, including the tracking number or a direct link to track your package. Make a note of this tracking information, as you'll need it for the next step.

2. How to Track Your Order After Receiving the Tracking Number:

   a. Open your web browser and visit our store's website www.printsavenue.com.

   b. Look for the "Order Status" section on the homepage. Click the designated link or button to access the order tracking page.

3. Enter Your Tracking Information:

On the order tracking page, you will be prompted to enter your tracking information. Typically, this includes your order number and the email address or tracking number provided in your order confirmation email. Enter these details carefully into the designated fields and click the "Track Order" button to initiate the tracking process.

4. Receive Order Updates:

After submitting your tracking information, our tracking system will retrieve the latest status of your order. You can view the current location of your package, estimated delivery date, and any other pertinent updates. Please be patient, as it may take some time for the tracking information to appear, especially for recently placed orders.

Why You Might Have Trouble Tracking Your Order:

There are several reasons why you may encounter difficulties tracking your order, and Prints Avenue would like to provide you with the following explanations and solutions:

If you haven't received a tracking number, please check your email, as we send shipping information via the email associated with your order. It's possible that this email may have gone to your spam or junk folder, so be sure to check both your inbox and junk folder. 

Double-check the tracking number you've entered to ensure it's correct.

If your tracking isn't updated, it's possible that the courier has not yet scanned the tracking information. Please wait for 1-2 days for updates to appear. The shipping courier may have changed the tracking number.

If you've attempted the above solutions and still cannot track your order, we kindly request that you contact us [email protected], and we will provide you with the necessary assistance.

For more information on the whereabouts of your order, please refer to this article for additional details: Where is my parcel?