Why hasn't my order arrived within the specified time frame?Updated a year ago

We acknowledge that occasional delays in delivery time may occur. Here are some common reasons why your package might experience delays of a few days:

1. Processing Time: All the items in our store are custom-made, specifically for you. As a result, the processing time may be longer than usual, especially during peak seasons.

2. High Demand and Order Volume: During peak seasons, holidays, or special promotions, our online store experiences a surge in order volume. This sudden increase in demand can overwhelm our fulfillment centers and shipping carriers, leading to delays in processing and delivering packages. Despite our best efforts, the sheer number of orders can exceed our logistics network's capacity.

3. Weather Conditions or Traffic: During busy periods like holidays or severe weather events, your parcel may take longer to reach its destination.

4. Wrong or Incomplete Address: Providing an incorrect or incomplete address during order placement can lead to delivery complications. Shipping carriers rely on accurate address information for successful delivery. Errors or missing details can result in delays or even the return of the package to us.

5. Improper Packaging: Proper packaging is essential not only for protecting the items but also for the safety of the personnel handling your package. If your package shows signs of damaged or broken items, the courier may halt its transit. Rest assured, Prints Avenue has a refund policy to address such situations.

6. Customs Clearance: Items shipped to or from countries within the US, GB, EU, or AU typically don't require special documentation, unless they involve state monopolies or prohibited items. However, shipments to or from countries outside these regions may require customs declarations. Failure to provide the necessary documentation can lead to delays in transit.

7. Failing to Pay Import Taxes: Different countries have varying customs policies, and some may impose import taxes or fees. Our website's displayed price does not include these taxes, so you may need to pay duties and taxes upon delivery, according to your local customs regulations. Delays may occur if shipments are held at customs or returned due to unpaid taxes.

8. Lost Package: Despite the above reasons, your order may arrive later than expected. If your tracking information hasn't been updated for more than 10 days, there's a possibility that your package is lost. In such cases, you can initiate a claim procedure to request a replacement or refund.

What to Do When Your Order Faces Delays:

• Check Tracking Information: Utilize the provided tracking number to monitor your package's progress and potentially gain insights into delays or its current status.
• Contact Us: Reach out to Prints Avenue's customer support for updates, clarification on the delay, or possible solutions. We're here to assist you.
• Contact the Shipping Carrier: If the delay is due to issues with the shipping carrier, contacting them can provide additional information and assistance.

Please don't hesitate to contact us if you encounter any of these situations. While we can't directly control the shipping process, we are dedicated to helping you in any way we can to resolve issues that may arise during transit.