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Payment & Billing

On this page, you will find answers to your common queries related to shipping costs, billing for the order, payment methods, and more.

Why was I charged without purchasing anything?

Ensuring your privacy and security is our utmost priority. To safeguard against scams or fraudulent activities, Prints Avenue adheres to strict procedures. Payment is only processed once we have obtained explicit permission from the cardholder. Addit

Are there any extra fees to pay when the parcel is delivered?

Upon receiving your package from the delivery service, it's important to note that some countries may impose charges such as import fees, customs fees, or handling fees. Please be aware that not all countries implement these charges, and their applic

Do I have to pay for import fees, duties and taxes?

The Shipping fee is obligatory for all orders, whereas VAT Tax is only applicable in select countries. You can verify all fees on the checkout page before finalizing your order. The determination of whether you will incur customs and taxes depends on

Why was I billed an international fee for my recent transaction?

Receiving an unexpected international fee for a recent transaction can be perplexing and vexing. To clarify this issue, let's explore the potential reasons behind the imposition of an international fee on your transaction. Understanding these factors

Why is my card getting declined?

Card decline is a frequent occurrence that can impede the successful placement of an order. We understand the frustration this can cause. If you've encountered a card payment refusal and are uncertain about the cause, please review the following pote

Why am I being double-charged?

If you notice a double charge on your account for a single purchase, the initial step is to examine your confirmation email. If you happen to receive multiple confirmation emails, each with a different order number,  it indicates that you have indeed

What payment methods do you accept?

Understanding the payment options is crucial when you're making a purchase. This article is designed to give you a comprehensive look at the typical payment methods that Prints Avenue accepts. At present, our payment methods encompass:. Please note t

How secure is my payment?

We understand that your primary concerns revolve around the security and privacy of your online transactions. At Prints Avenue, we want to assure you that we prioritize the safeguarding of your personal information, and we do not store your credit ca

Meta Pay and Reason Why Cannot Make a Payment by Meta Pay

Prints Avenue recently received feedback from a customer who encountered challenges while trying to complete a payment using Meta Pay. In this article, we aim to provide you with information about Meta Pay and offer guidance on successfully finalizin

Why do I need to verify my card?

Every payment made through Prints Avenue undergoes a thorough examination by our Fraud Detection system. In the event the system identifies any suspicious activity, you will receive an email. This email serves the purpose of confirming your identity,

Tax - Frequently Asked Questions

1. Does Tax Apply to All Orders?. No, it is contingent upon the shipping location. In simpler terms, whether you will be subject to tax or not hinges on your shipping address. Currently, VAT Tax is imposed in specific European countries and Canada. 2

Can I add more items to my order?

If you wish to include additional items in your order, please reach out to us within 2 hours of placing your order so that we can promptly assist you. We'll send you a new invoice via email for the added items. After this time frame, the order will b

Why I have been charged for additional fees?

Certain customers have provided feedback indicating that certain bank cards might not be authorized for processing international transactions. In order to cater to our global clientele, we utilize Stripe, an American payment processor that accommodat