Meta Pay and Reason Why Cannot Make a Payment by Meta PayUpdated 2 years ago

Prints Avenue recently received feedback from a customer who encountered challenges while trying to complete a payment using Meta Pay. In this article, we aim to provide you with information about Meta Pay and offer guidance on successfully finalizing your payment. We understand the importance of addressing such issues and are here to assist you in comprehending how Meta Pay functions, ensuring a seamless payment experience.

1. What is Meta Pay?

Meta Pay is a convenient and secure method for making payments on platforms such as Facebook, Messenger, Instagram, and participating online stores. You only need to enter your payment card or account details once, and then you can utilize Meta Pay for making purchases, sending money, or making donations.

2. Why Can't You Make a Purchase with Meta Pay?

If you're encountering difficulties when trying to pay with a new card on your account, there are a few possibilities:

• The card may have been declined by the card issuer.
• There might not be sufficient funds on the card.
• The card could have expired.

Your Meta Pay account may also be disabled if any of the following is detected:

• Unusual activity on your payments account.
• Activity that violates the payments Terms of Service.
• Multiple chargebacks on your payments account.

If you haven't added Meta Pay as your payment method yet, you can follow the provided instructions to do so:

To add a payment method:

• Click on the icon in the top right of Facebook.
• Click on "Orders and payments."
• Under "Payment methods," click "Add payment method" to add a new card or account.

3. How to Add or Remove the Meta Pay Payment?

If you encounter errors during the payment process, decide not to use Meta Pay, or need to remove it, follow these instructions:

To remove a payment method:

• Click on the icon next to a card or account under "Payment methods."
• Select "Edit payment method."
• Choose "Remove card/account" to delete the payment method.

After removing Meta Pay, you can proceed with purchases using other payment methods, such as Visa or PayPal.

NOTE:

• The availability of Meta Pay for customers and its appearance on the checkout page may vary depending on the browser and device being used.
• The Meta Pay option is visible on the checkout page for customers who use Safari on iOS mobile devices, Chrome on Android mobile devices, and Safari or Chrome on desktop devices with an IP address located in the United States.