Why was I charged without purchasing anything?Updated 2 years ago

Ensuring your privacy and security is our utmost priority. To safeguard against scams or fraudulent activities, Prints Avenue adheres to strict procedures. Payment is only processed once we have obtained explicit permission from the cardholder. Additionally, we employ an internal Fraud Detection system to scrutinize payments. Any payment suspected of fraudulent activity will be temporarily halted in order to secure further verification from the card owner.

In the event that you have diligently checked both your inbox and spam folders but cannot locate any information pertaining to your order, it is plausible that your order did not successfully complete the process. This can occur if you prematurely exit the checkout page without allowing the website to display the confirmation page. Such instances result in an incomplete order, and the system categorizes it as an abandoned cart. Rest assured that you are only charged when you successfully complete the order. If you require further information, please contact your bank, and they will conduct an investigation to address your concerns.

If you happen to notice an unusual charge on your statement originating from Prints Avenue, please engage with us by clicking the chat bubble located in the right corner of the screen. Provide us with the following information to expedite our investigation and offer you a resolution:

1. A screenshot of your Transaction History.

2. The charged amount, your Paypal account (if the charge was made via Paypal), or the last 4 digits of your credit card, if applicable.

3. Your email address.

4. Additional details, if relevant.

Given that the transaction remains unresolved, the customization has yet to be saved. Consequently, we will require you to re-submit your preview. Upon receiving your preview, confirmation, and payment, we will proceed with creating your order. Rest assured, we are committed to offering you the best possible solutions in such cases. Please notify us as promptly as possible. We are here to assist wholeheartedly, untangle any issues, and alleviate your concerns.