Why is my card getting declined?Updated 2 years ago

Card decline is a frequent occurrence that can impede the successful placement of an order. We understand the frustration this can cause. If you've encountered a card payment refusal and are uncertain about the cause, please review the following potential reasons:

1. Unactivated Card:

If your card is new or has been recently reissued, make sure it has been properly activated.

2. Double-Check Information:

Ensure that all the details you entered are accurate. Transposing numbers, such as the CVV, can be an easy mistake to make.

3. Check Card Expiration Date:

Verify the expiration date on your card to ensure it's still valid.

4. Over Credit Limit:

Depending on your card, if you've already exceeded your credit limit or this transaction would push you over it, your purchase may be declined. Some credit cards permit you to exceed your credit limit, while others may reject the transaction.

5. Suspected Fraud:

Large purchases, especially those outside your typical shopping behavior, may trigger a fraud alert. In such cases, try to confirm the transaction by entering the one-time code (OTP) or contact your bank and attempt the transaction again later.

6. Closed Account:

Attempt adding a new card or contact your bank if your account has been closed.

7. Technical Error:

If you encounter a technical error, please try the process again at a later time.

8. Unactivated Card:

If your card is new or recently reissued, ensure it's activated.

If all appears to be in order and you still can't complete your order, we recommend using PayPal for a more efficient process. PayPal offers an additional layer of security and fraud prevention. It utilizes encryption to safeguard your banking and credit card details, ensuring their protection and providing peace of mind when making a purchase.

Furthermore, customers in the US and UK have the option to take advantage of PayPal's "Buy now, pay later" feature during checkout, allowing them to acquire desired items and split payments over several weeks or months.