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Prints Avenue

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If you find our frequent updates bothersome, you can easily opt out by clicking the hyperlink "Unsubscribe" found at the bottom of any email you receive from us. This will direct you to a confirmation window where you'll confirm your request by click

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Email Subscription

Why I need to have a Prints Avenue account?

How to sign in and sign up for my Prints Avenue account?

Why did I receive a "Customer account activation" email?

What to do if I forgot my password?

Account Settings

How to customize and place an Prints Avenue order?

Why I can't see a preview of my order?

How can I purchase favorite items again?

How to add or remove items from my cart?

Why can't I place my order?

Why didn't I receive my order confirmation email?

Can I see a preview of my order?

Is it possible to view prices in different currencies when placing an order?

I would like to place an order with some items and ship to different addresses.

Where can I find size guides?

I have a charge on my credit card but I have no receipt or order number.

Can I order the personalized product without the name?

How can I place an order?

Does Prints Avenue send receipts with package?

Place an Order

How can I change the shipping address?

How to track my order?

Where is my parcel?

How to locate a missing package with a "Delivered" status?

Why hasn't my order arrived within the specified time frame?

What are the reasons for undeliverable packages?

What do I do if a part of my order is missing?

Why my package was returned to sender?

How long does it take to receive my order?

How do I calculate shipping costs?

Which countries do my order ship from?

Does Prints Avenue ship to my country?

When will my order process and ship?

Why is my tracking number not working?

How to use express shipping service?

Why has my order tracking status not been updated?

What could be the reason for receiving two distinct tracking numbers for a single order?

Why do my order doesn't arrive in the prescribed time frame?

What to Do If Your Order Faces Delays?

Shipping & Delivery

Understanding Order Cancellations

How to modify my order?

I would like to cancel my order

How can I change my billing address?

Manage & Cancel Orders

Why was I charged without purchasing anything?

Are there any extra fees to pay when the parcel is delivered?

Do I have to pay for import fees, duties and taxes?

Why was I billed an international fee for my recent transaction?

Why is my card getting declined?

Why am I being double-charged?

What payment methods do you accept?

How secure is my payment?

Meta Pay and Reason Why Cannot Make a Payment by Meta Pay

Why do I need to verify my card?

Tax - Frequently Asked Questions

Can I add more items to my order?

Why I have been charged for additional fees?

Payment & Billing

How do I get a discount code?

Why is my promo code not working?

How do I apply a discount code?

I forgot to enter my discount code?

Can I use multiple discount codes on a single order?

Can I give my Prints Avenue coupon to someone else?

Oops, I got the discount code issue

Can I use my coupon with any item?

What happens if I want to cancel the order using a coupon?

Do coupons expire?

Can a coupon be redeemed more than once?

Prints Avenue Coupon Terms & Conditions

Can I get a refund for the discount amount if I forgot to apply the coupon?

Can I cancel the order to place a new one if I forgot to apply the coupon?

Promotions

Can I include a receipt or a gift card on my package?

I've relocated and made an attempt to utilize a forwarding service to send my items to my new address, but I haven't received them.

Where I can find my tracking number?

General Inquiries

Can I return my order from Prints Avenue?

How can I request a refund or replacement?

How long does it take to get a refund?

What should I do in case of late or missing refunds?

Do I need to pay a shipping cost for a replacement item?

When will I get my replacement item?

How can I check the tracking of the replacement item?

How much does it cost to resend an item?

How can I exchange the size?

What is your return policy?

Refund

Is the mug microwave and dishwasher safe?

Why does my Ornament have a blue side or printing backward?

How to remove the transparent film from acrylic products?

How to wash my t-shirts?

How to clean my stainless steel tumbler?

How to keep my t-shirts from pilling?

How to clean the doormats

What should I do if my doormat is wrinkled?

How to Swipe Your Blanket to Correct Fiber Direction

How do I clean my metal sign?

How do I wash my blanket?

Product Care

Personalized T-shirts

Personalized Blanket

Personalized Mug

Personalized Pillow

Personalized Metal Sign

Doormat

Flag

Tumbler 20oz

Tumbler 30oz

Wine Tumbler

Skinny Tumbler

Triple Can Cooler

Personalized 4-in-1 Can Cooler Tumbler

Personalized Acrylic Tumbler With Straw

Can the wood shaped sign be placed outside?

Can I iron my flag if it is wrinkle?

Is the metal sign weatherproof / waterproof?

How to hang the metal sign?

My pillow came shrink wrapped and is flat. How do I fluff it?

Product Information

How to contact Prints Avenue?

Do you accept personal customized requests?

I’ve received someone else’s order by mistake.

I received the items that are not as described.

The item I receive does not fit

Order Issues

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