Why is my promo code not working?Updated a year ago

If you've come across this notification, it indicates that the coupon code you received cannot be applied to your current order.

Here are some common issues associated with promo codes:

• Coupon Criteria: The items in your order must meet all the criteria specified in the coupon offer. This includes, but is not limited to, adhering to minimum and/or maximum purchase requirements, and any collection or item restrictions. Please consult the email for detailed information about which items are eligible for the coupon.
• Code Already Used: Our coupon codes are typically single-use, so if you've used one before, it won't work again.
• Accurate Code Entry: Ensure that you've entered the code exactly as it was provided, without any additional characters or spaces. If you've obtained a discount from an unauthorized third-party website, it may not be the official code released by Prints Avenue. We distribute discount codes through official channels such as email promotions, SMS, or LiveChat.
• Coupon Expiry: Every coupon has an expiration date. Please make certain to use it before it expires. Coupon codes have a limited lifespan, and many sales are time-sensitive.
• Email Verification: Coupons can only be redeemed through your Prints Avenue account using the email address associated with it. During the checkout process, please use the same email address you used to receive the coupon.
• Subscriber Exclusive: Some promotions are exclusively available to subscribers. Ensure that you've signed up before attempting to use an exclusive coupon.

If you've thoroughly checked all of the above and are still encountering difficulties with a coupon, please reach out to us. Remember to complete all required fields and attach a screenshot of your checkout page displaying the promo code and all items in your cart.