Why didn't I receive my order confirmation email?Updated a year ago
Typically, once you've successfully made a purchase, an immediate confirmation email is dispatched to you. Nevertheless, on occasion, our valued customers encounter difficulties in locating their confirmation emails. This issue can be attributed to various factors, which we've outlined below:
1. Inaccurately Entered Email Address: It's imperative to double-check the accuracy of the email address you provided during the checkout process. Even a minor typo or error in the email address can impede the delivery of the confirmation email.
2. Email Diverted to Spam or Junk Folder: In cases where the confirmation email doesn't appear in your primary inbox, we recommend inspecting the spam folder of the correct email address associated with your order. Occasionally, our emails may be mistakenly flagged as spam, causing them to land in the spam folder. In such situations, you can rectify this by opening the email, designating it as important, and marking it as "not spam" to mitigate the likelihood of recurrence.
3. Incomplete Order: If you haven't received a confirmation email, it's plausible that your order wasn't fully processed or didn't transpire correctly. This can occur if you prematurely exit the checkout page without reaching the thank-you confirmation page. Such instances result in an incomplete order, which the system categorizes as an abandoned cart. In these circumstances, we recommend reaching out to your bank for further clarification.
Should you have diligently explored all potential solutions and continue to be unable to locate your order confirmation email, please do not hesitate to reach out to us via our "Contact Us" feature. We are eager to extend our support to resolve this issue. Furthermore, if more than 24 hours have elapsed since placing your order and you haven't received a confirmation email, please get in touch with us without delay. Our agents are ready and willing to provide you with additional assistance and resolution.