Why can't I place my order?Updated a year ago
If you encounter difficulties when trying to place your order and are uncertain about the reasons, there can be several factors contributing to the issue:
1. Technical Issues:
Sometimes, technical glitches related to the website or payment processing system can impede your order placement. To address this, consider refreshing the page or clearing your browser cache. If this proves ineffective, try ordering using an alternative device or web browser. Clearing your browser's cookies and cache ensures that you have the most up-to-date information for an optimal shopping experience with us.
2. Payment Decline:
If you encounter payment decline problems, review the following details:
We accept the following payment methods:
- Credit/Debit cards (VISA, MasterCard, AMEX)
- Paypal
- Apple Pay
The following payment methods are not accepted:
- Personal checks
- Money orders
- Direct bank transfers
- Cash on delivery
- Discover card
- Visa gift card
Please attempt the payment again after some time. If the payment continues to be declined, check your account balance to ensure it is sufficient. If your account balance is fine but payment still fails, review the card details, such as card number, expiration date/year, and CVC, to ensure accuracy. You can also explore alternative payment methods, such as trying a different credit card.
3. Out of Stock:
If the item you're trying to purchase is out of stock or on backorder, it may not be possible to complete your order. Verify the product's availability by checking the product page or contacting our customer support.
4. Incorrect Shipping Address:
An incorrect shipping address can sometimes hinder the checkout process. It's essential to double-check your shipping address for accuracy before finalizing your order.
5. Mandatory Fields:
Ensure that all mandatory fields on the checkout page are duly completed. Please note that our system doesn't support shipping to multiple addresses within a single order.
If you've tried these recommendations and are still encountering challenges when placing your order, please don't hesitate to get in touch with us for further assistance. We're committed to ensuring you have the most exceptional shopping experience with us. If you require additional help, please feel free to contact us [email protected].