I've relocated and made an attempt to utilize a forwarding service to send my items to my new address, but I haven't received them.Updated a year ago

I've relocated and attempted to utilize a forwarding service to redirect my deliveries to my new address, but regrettably, I have not received the expected items.  

We sincerely apologize for any inconvenience caused. It's important to note that when a forwarding service is in use, certain factors such as damage, defects, or loss may occur beyond our control. Here are some key steps to consider:

1. Verify the forwarding address:

Ensure that the forwarding address you have supplied is accurate and current. It's advisable to cross-verify the address with the forwarding service to confirm that they possess the correct information on record.

2. Get in touch with the local post office:

Reach out directly to your local post office, and provide them with your tracking number to inquire about the status of your request. They may be able to offer further details or conduct an investigation into any issues associated with your order.

3. Contact Prints Avenue if delivery issues persist:

In the event that there are ongoing difficulties with your order, we may require a re-shipping fee to resend your order. For further assistance, please reach out to us via our "Contact Us" option.