I have a charge on my credit card but I have no receipt or order number.Updated a year ago

If after checking both your inbox and spam folders you are unable to find any information regarding your order, it's likely that your order didn't process successfully. This could occur if you exited the checkout page before the website could display the confirmation page, leading to an incomplete order marked as an abandoned cart by the system. Rest assured, you're only charged when your order successfully goes through. For further assistance, please contact your bank to investigate and resolve any issues.

Since the transaction wasn't completed, the customization hasn't been saved. Therefore, we kindly request you to provide us with your preview again. Once we receive your preview, confirmation, and payment, we'll proceed with creating your order.