I’ve received someone else’s order by mistake.Updated a year ago

We regret to learn about the mix-up with your order. To resolve this issue, kindly reach out to our support team by clicking HERE, providing your order ID along with images of the following:

1. The incorrect item received.
2. The cover of the received package displaying the detailed shipping label.
3. The packaging (please retain it until our support team resolves the issue).
4. The shipping label revealing the tracking number.

Upon receiving this information, our support team will promptly arrange for a replacement or issue a refund for your order. Thank you for your cooperation.